Shipping policy
Where we ship
We ship across the United Kingdom and internationally.
United Kingdom
Standard Delivery · £6 · Royal Mail 48, aiming to arrive within two to three working days.
Next Day Delivery · £12 · Royal Mail 24, aiming to arrive the next working day.
Standard Delivery is free on all orders of £200 or more.
Delivery times are working days, Monday to Friday, excluding bank holidays. They begin the day after your order is dispatched, not the day you place it.
Dispatch
Orders placed before 2pm Monday to Friday are dispatched the same day. Orders placed after 2pm, or at a weekend or on a bank holiday, are dispatched the next working day.
You will receive an email with tracking as soon as your order leaves us.
International delivery
International orders are sent with DHL Express or FedEx. Delivery is charged by destination and shown in full at checkout, in your own currency, before you pay.
Delivery times vary by destination and are given by the carrier at checkout.
Duties and taxes
UK prices include VAT.
For orders shipped outside the United Kingdom, VAT is not charged by us. Import duties, taxes and customs charges may be applied by the destination country and are the responsibility of the recipient. These are not included in the price you pay us and we have no control over them. Customs policies vary widely, and your local customs office can tell you what to expect.
Tracking
Every order is tracked. You will receive a tracking link by email when your order is dispatched. If the link has not updated within 48 hours of dispatch, contact us and we will chase it.
Delays
Delivery times are estimates provided by our carriers rather than guarantees. Once an order is with the carrier, its progress is outside our control. If something has clearly gone wrong, tell us and we will deal with the carrier on your behalf.
Incorrect addresses
Please check your delivery address carefully before completing your order. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you and can resend it once redelivery is paid for.
If you spot a mistake immediately after ordering, email us straight away. If your order has not yet been dispatched we can usually correct it.
Lost or damaged parcels
If your order has not arrived within seven working days of the expected date, or arrives damaged, contact us with your order number. We will investigate with the carrier and either replace your order or refund you in full.
Contact
Jaded Limited, trading as Jaede
support@jaede.co.uk